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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the remote gambling operator behind King Billy Casino and your use of the website https://kingbilly-ca.com (the "Website") and all real-money and demo gambling services provided through it (collectively, the "Services"). By registering an account, accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or Services. These Terms are effective as of 1 January 2026 and supersede all prior versions for Canadian users (excluding residents of Ontario).

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: The offshore gambling operator responsible for providing and operating the King Billy Casino Services to Canadian players (excluding Ontario residents) via kingbilly-ca.com, currently operated under the Curaçao license 8048/JAZ2020-013 held by Dama N.V., with payment processing support from its subsidiary Friolion Limited and, for certain fiat-only variants, by N1 Interactive Ltd under MGA/B2C/394/2017.
  • Website: The domain https://kingbilly-ca.com, all subdomains, mobile versions, downloadable applications, and any other technical interface through which the Operator provides the Services to Canadian users.
  • User or you: Any natural person who accesses the Website, whether or not they have registered an account, including visitors, registered players, and any individual who participates in any game, promotion, or feature on the Website.
  • Player Account or Account: A unique, personal, non-transferable registration profile created by a User on the Website, which enables access to real-money gambling activities, transaction tools, bonuses, and game history.
  • Games: All casino-style games, including but not limited to online slot machines, table games, live dealer games, virtual games, and any other forms of interactive gambling content made available on the Website from time to time.
  • Bet or Wager: Any amount of real money or bonus funds staked by a User on the outcome of a Game or game round provided through the Website, including partial bets, automatic bets, and bets executed via game features or autoplay functions.
  • Stake: The monetary value (in CAD or other supported currencies and cryptocurrencies) committed by the User for the purposes of a single Bet or series of Bets.
  • Bonus: Any promotional value credited to a Player Account by the Operator, including but not limited to welcome bonuses, reload bonuses, free spins, cashback, tournament prizes, loyalty rewards, and other promotion-based benefits that may be subject to wagering and other conditions.
  • Bonus Funds: The monetary amount or equivalent promotional value credited as part of a Bonus that is separate from a User's cash balance and which may be subject to specific wagering requirements and restrictions.
  • Wagering Requirements or Wager: The total amount that must be staked by a User on eligible Games using Bonus Funds and/or associated deposits before Bonus Funds, winnings derived from them, or related cash balances become withdrawable, as specified in these Terms or the applicable promotion.
  • Eligible Games: Games or categories of Games that contribute towards meeting Wagering Requirements, as defined in these Terms or in specific bonus rules. Some Games may be excluded or contribute only partially.
  • Prohibited Conduct: Any form of activity or behaviour that violates these Terms, including but not limited to fraud, collusion, bonus abuse, use of bots or automated tools, money laundering, identity theft, or disruption of the Website or live chat environment.
  • Payment Methods: All supported financial instruments and channels for deposits and withdrawals, including payment cards, e-wallets, crypto wallets, bank transfers, and Canadian-localized payment solutions such as Interac (where supported), as displayed on the Website.
  • Cryptocurrency: Any supported virtual or digital currency (for example, but not limited to Bitcoin, Ethereum, Litecoin, or others accepted on the Website), whose value can fluctuate and is used for deposits, Bets, and withdrawals subject to these Terms.
  • Applicable Law: The laws, regulations, and rules of the licensing jurisdiction(s) under which the Operator is authorized (Curaçao and, for certain variants, Malta), together with any mandatory consumer protection or gambling-related provisions of Canadian law that cannot be contractually excluded for Canadian users.

Account Registration

Eligibility and Age Requirements

  • Minimum Age: You may only create an Account and use the Services if you are at least 18 years old or the minimum legal gambling age in your province or territory of residence in Canada, whichever is higher. By registering, you represent and warrant that you meet this requirement.
  • Geographical Restrictions: Access to real-money play is strictly prohibited for residents of any jurisdiction where online gambling is unlawful or requires a local license not held by the Operator. In particular, residents of the Canadian province of Ontario are not permitted to register or use the Services for real-money play. The Operator may use geolocation tools, IP checks, and document verification to enforce such restrictions.
  • Single Account Policy: You are permitted to maintain only one (1) Player Account with King Billy Casino on the Website. Multiple accounts, shared accounts, or accounts opened on behalf of third parties are prohibited and may lead to immediate suspension, closure, and forfeiture of Bonuses and winnings.

Registration Process

  • Account Creation: To register, you must complete the online registration form, providing at minimum a valid email address, a chosen password, full legal name, date of birth, country and province/territory of residence, and any other data requested on the Website. You must confirm that you have read and accepted these Terms and the Privacy Policy.
  • Email Verification: After submitting the form, you may be required to verify your email address through a confirmation link or code sent to the address you provided. Failure to complete email verification may result in restricted access or the inability to use real-money Services.
  • KYC and Identity Verification: The Operator follows "Know Your Customer" (KYC) and anti-money laundering (AML) standards consistent with its licensing regime and industry best practice. At any time, particularly before processing withdrawals, the Operator may request copies of identification documents, such as:
    • Government-issued photo ID (passport, driver's licence, or national ID);
    • Proof of address (utility bill, bank statement, or official government document not older than three months);
    • Proof of ownership of Payment Methods used (e.g., a partially redacted card statement or e-wallet screenshot);
    • Additional documentation where required to satisfy regulatory, AML, or risk management obligations.
  • Account Review: The Operator may temporarily suspend or limit some Account functionalities while verification is pending. If you fail to provide requested documents within a reasonable period or if documents are found to be false or inconsistent, the Operator may refuse to open the Account, cancel Bets, void Bonuses, and close the Account.

User Obligations

  • Accuracy of Data: You must provide accurate, complete, and up-to-date information at registration and keep such information updated at all times. You agree to promptly notify the Operator of any changes to your personal details, including contact information and residence.
  • Password Security: You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your Account. You must:
    • Choose a strong, unique password;
    • Not share your login details with any third party;
    • Not allow any other person to access your Account or place Bets on your behalf.
    If you suspect unauthorized use of your Account, you must immediately change your password and contact customer support at [email protected].
  • Personal Use Only: You understand that the Account and Services are for your personal entertainment use only and must not be used for business, commercial, or professional betting activity, money transfer, or any unlawful purpose.
  • Compliance with Laws: You are responsible for ensuring that your use of the Services is lawful in your jurisdiction. The Operator does not provide legal advice and does not accept liability if your use of the Website breaches local laws.

Betting & Gameplay Rules

Placing Bets

  • Availability of Games: The selection of Games available to you may depend on your jurisdiction, device, and software provider rules. The Operator may add, remove, or modify Games at any time without prior notice, provided that no adverse changes are applied to Bets already placed.
  • Bet Limits: Each Game has minimum and maximum bet thresholds determined by the relevant software provider and displayed in the Game interface. You are responsible for reviewing and understanding these limits before placing a Bet. The Operator may also apply global or per-account betting limits for risk management or responsible gambling purposes.
  • Execution of Bets: A Bet is deemed placed and accepted when it is registered on the Operator's servers and reflected in your Account balance and game history. Once a Bet is accepted, it cannot be modified or cancelled by the User, except where expressly permitted by a Game's internal rules or in the case of evident technical error as described in these Terms.
  • Game Rules: Each Game is governed by specific rules (e.g., paytables, RTP information, and special feature explanations) provided by the supplier and accessible within the Game. By placing a Bet, you acknowledge and agree to the respective Game rules. In the event of inconsistency between Game-specific rules and these Terms, these Terms will prevail to the extent of the inconsistency.

Cancellation, Errors, and Malfunctions

  • Obvious Errors: In the event of a manifest error, including but not limited to incorrect odds, erroneous game outcomes, or misconfigured bet limits, the Operator reserves the right to:
    • Void the affected Bets as if they had never been placed; or
    • Adjust the Bets to the correct configuration where reasonably possible.
    The Operator will act in good faith and in accordance with Applicable Law in handling such situations.
  • Technical Failures: If a Game malfunctions, disconnects, or otherwise fails to operate as intended due to a system or network fault, all Bets that were not conclusively determined at the time of the malfunction will be voided and the original Stakes may be refunded to the extent required by Applicable Law or internal policies. Game logs maintained by the Operator and/or its software providers shall be conclusive in determining bet status and outcomes.
  • Interruption of Connection: If your internet connection is lost or unstable, this may cause delays or interruptions in the display of Games or the placement of Bets. Outcomes will continue to be determined by the Game servers, and upon reconnection you may be able to resume or review the affected game round. The Operator is not responsible for losses due to your hardware, software, or connectivity issues.

Conduct in Live Casino and Chats

  • Respectful Behaviour: When participating in live dealer Games or using any chat function, you must behave respectfully towards dealers, other players, and staff. You must not:
    • Use insulting, obscene, racist, sexist, hateful, or otherwise offensive language;
    • Harass, threaten, or bully others;
    • Promote violence, discrimination, or illegal activities.
  • Prohibition of Fraud and Collusion: Any attempt to manipulate Games, exploit software bugs, collude with other players, or engage in patterns of play that constitute cheating or bonus abuse is strictly prohibited. The Operator may withhold payouts, void Bets, cancel Bonuses, and close Accounts if such activity is suspected or confirmed, subject to Applicable Law.
  • Use of Tools and Automation: You may not use bots, scripts, automated decision-making tools, screen-scraping software, or any other technological means that provide an unfair advantage or interfere with the normal operation of the Games. The Operator may deploy detection and monitoring tools to identify such behaviour.
  • Moderation and Sanctions: The Operator may monitor and moderate chats and live interactions and may temporarily mute or permanently block Users who violate these standards. Offensive chat messages may be logged and used as evidence in the event of disputes or investigations.

Bonus Terms

General Bonus Conditions

  • Discretionary Nature: All Bonuses and promotions offered on kingbilly-ca.com are provided at the sole discretion of the Operator. The Operator may introduce, modify, or withdraw any Bonus or promotional campaign at any time, provided that changes do not adversely affect Bonuses already accepted by a User under advertised conditions.
  • Bonus Eligibility: Eligibility for specific Bonuses (including welcome packages, reload offers, free spins, cashback, VIP rewards, and tournaments) may depend on factors such as:
    • Province or territory of residence in Canada (with Ontario residents excluded);
    • Prior participation history or VIP status;
    • Deposit method used (certain payment methods, including some e-wallets or cryptocurrencies, may be excluded from particular Bonuses).
  • Acceptance of Bonus: Some Bonuses require manual opt-in on the Website or via a bonus code, while others may be automatically credited. By accepting or activating a Bonus, you agree to the specific terms of that promotion in addition to these general Bonus Terms.

Wagering Requirements and Timeframes

  • Standard Wagering Requirements: Unless otherwise specified in a particular promotion, deposit match Bonuses and similar offers are subject to a standard wagering requirement (for example, a multiple of the Bonus amount or of the Bonus plus deposit). The exact wagering multiplier, contribution rates per Game category, and maximum bet limits while wagering will be clearly indicated in the relevant promotion description.
  • Contribution of Games: Different Game categories may contribute differently toward Wagering Requirements. As an indicative structure (subject to the precise rules published in the promotion):
    • Most video slots: up to 100% of each Bet;
    • Table games and live casino: typically a reduced percentage or 0%;
    • Certain high-RTP or low-variance Games: may be excluded entirely.
    The Operator will maintain an up-to-date list of excluded or partially contributing Games.
  • Time Limits: Bonuses usually carry a time limit within which the applicable Wagering Requirements must be fulfilled (for example, 7 - 30 days from activation). If Wagering Requirements are not completed within the specified timeframe, the Bonus and any associated winnings may be forfeited, and the remaining Bonus Funds removed from the Account.
  • Maximum Bet While Wagering: When an active Bonus is in play, a maximum allowed Bet per spin, hand, or game round may apply. Placing Bets above this maximum can lead to confiscation of Bonus Funds and associated winnings, as detailed in the specific promotion rules.

Prohibited Games, Actions, and Bonus Abuse

  • Prohibited Games: Certain Games may be designated as prohibited for play with active Bonus Funds. Placing Bets on such Games while a Bonus is active may result in forfeiture of the Bonus and winnings derived from it.
  • Bonus Abuse: The following, without limitation, may be considered Bonus abuse:
    • Opening multiple Accounts to claim the same Bonus multiple times;
    • Using minimal-risk betting strategies (e.g., balanced covering of outcomes) primarily to clear Wagering Requirements;
    • Deliberate delay of game rounds in Games with stored value features (e.g., free spin rounds) until after Wagering Requirements are met;
    • Depositing funds solely to trigger a Bonus and withdrawing the cash component with minimal or no gaming activity ("bonus hunting").
    In case of suspected abuse, the Operator may remove Bonuses, withhold winnings, and close the relevant Account, subject to Applicable Law.
  • Combining Promotions: Unless expressly stated, Bonuses and promotions cannot be combined or stacked. Only one active deposit-related Bonus may be used at a time. Participation in tournaments, cashback offers, or loyalty programs may run concurrently, provided their rules do not conflict with other promotions.

Bonus Cancellation and Adjustments

  • User-Initiated Cancellation: You may request cancellation of an active Bonus by contacting customer support or using any available self-service tools on the Website. Cancelling a Bonus will typically result in removal of Bonus Funds and any winnings associated with such Bonus, while your remaining cash balance will remain unaffected, unless otherwise indicated in the promotion rules.
  • Operator Adjustments: The Operator may, in good faith, adjust or correct Bonus allocations in the event of technical errors, misprints, or misconfigurations. Where a Bonus has been granted in error, the Operator reserves the right to remove the Bonus and any erroneously granted winnings, provided that no withdrawal of such winnings has yet been processed and subject to Applicable Law.

Payments & Withdrawals

Deposits

  • Available Methods: King Billy Casino supports a range of deposit options, which may include:
    • Payment cards (e.g., Visa, Mastercard, as available);
    • E-wallets (e.g., Skrill, Neteller, and others supported on the Website);
    • Bank transfers and Canadian-local solutions such as Interac (processed via Friolion Limited, where available);
    • Cryptocurrencies (e.g., Bitcoin, Ethereum, and other coins supported on the Website).
    The availability of specific methods depends on your location and Operator's policies and may be updated from time to time.
  • Account Funding: Deposits are generally credited to your Account shortly after being authorized by your payment provider or confirmed on the relevant blockchain in the case of Cryptocurrency deposits.
  • Deposit Limits: The Operator may apply minimum and maximum deposit limits per transaction or per period. You may also set your own voluntary limits as part of responsible gambling tools, where offered.
  • Currency and Exchange: Deposits are usually processed in Canadian Dollars (CAD) or in the applicable Cryptocurrency units. If your deposit is made in another fiat currency, conversion rates and any related fees imposed by your bank or payment provider are your responsibility.

Withdrawals

  • Withdrawal Methods: Withdrawals must, where possible, be processed back to the same Payment Method used for deposit, in line with AML and security requirements. The Operator may, at its discretion, offer alternative withdrawal methods if the original deposit method does not support withdrawals or is otherwise unavailable.
  • Processing Times: The Operator aims to review and process withdrawal requests within reasonable timeframes specified on the Website, generally within 24 - 72 hours after all necessary KYC checks are completed. External processing and transfer times depend on your bank, e-wallet provider, or blockchain network conditions and are outside the Operator's control.
  • Verification Requirement: The Operator may require completion of identity and payment verification procedures before approving or releasing withdrawals. Failure to comply may lead to cancellation or delay of your withdrawal request.
  • Withdrawal Limits: Minimum and maximum withdrawal limits per transaction, day, week, or month may apply. Progressive jackpot wins and large payouts may be subject to additional verification and staged payments, as allowed by Applicable Law and the specific game terms.

Fees, Chargebacks, and Refunds

  • Fees: The Operator aims to keep deposit and withdrawal fees minimal. However, some Payment Methods or intermediary banks may apply their own charges, which are beyond the Operator's control. Any Operator-imposed fees will be disclosed before you confirm a transaction where reasonably feasible.
  • Chargebacks and Reversals: Initiating a chargeback or payment dispute without a valid legal basis may result in suspension or closure of your Account, cancellation of Bets, and recovery of amounts owed to the Operator, including any chargeback fees and investigation costs.
  • Refund Policy: Once a Bet has been placed and accepted, your Stake is considered spent and is generally non-refundable, except where:
    • A Game malfunction or error requires voiding the Bet; or
    • Applicable Law mandates a refund.
    Bonuses and Bonus Funds are non-refundable and may be forfeited in accordance with these Terms and the specific Bonus conditions.

Cryptocurrency-Specific Provisions

  • Value Volatility: The value of Cryptocurrencies can fluctuate significantly. When you deposit or withdraw Cryptocurrencies, the Operator will credit or debit your Account based on the exchange rate or conversion method used at the time of the transaction, as displayed or otherwise communicated to you. The Operator is not responsible for any subsequent value changes.
  • Irreversible Transactions: Cryptocurrency transfers are typically irreversible. You are responsible for ensuring that deposit and withdrawal wallet addresses are accurate. The Operator will not be liable for funds lost due to your provision of an incorrect or incompatible address.

Limitation of Liability

Operator's Obligations and Service Provision

  • Fairness and Integrity: The Operator undertakes to provide the Services in accordance with its licensing obligations and industry standards, including the use of certified Random Number Generators (RNGs) such as the SoftSwiss RNG tested by iTech Labs under ISO/IEC 17025 standards. Game outcomes are determined by random processes and are not influenced by the Operator in favour of any party.
  • Accuracy of Results: The Operator strives to ensure that Bets, game outcomes, balances, and transaction histories are recorded and displayed accurately on the Website. In the event of discrepancies between on-screen information and the records on the Operator's or provider's servers, the latter shall prevail.
  • Service Availability: The Operator endeavours to keep the Website fully operational at all times but does not guarantee uninterrupted access. Planned maintenance, updates, and unforeseen technical issues may temporarily limit the availability of the Services.

Exclusions and Limitations

  • Technical Failures and Network Interruptions: To the maximum extent permitted by Applicable Law, the Operator shall not be liable for any loss or damage arising from:
    • Failures of your equipment, software, or internet connection;
    • Third-party service disruptions, including ISPs, payment processors, or game providers;
    • Viruses, distributed denial-of-service (DDoS) attacks, or other technologically harmful material that may affect your devices.
  • Indirect and Consequential Loss: The Operator shall not be liable for any indirect, incidental, consequential, punitive, or special losses or damages whatsoever, including but not limited to loss of profits, loss of data, business interruption, or reputational harm, arising out of or in connection with your use of the Services.
  • Maximum Compensation: Where the Operator is found liable to you in relation to a specific Bet, Game, or incident, its maximum aggregate liability shall not exceed the greater of:
    • The amount of the Stake placed by you on the Game or Bet giving rise to the claim; or
    • The amount actually lost by you as a direct result of the incident, capped at a reasonable level in line with industry practice and Applicable Law.
  • Non-Excludable Rights: Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot be excluded or limited under Applicable Law. To the extent that Canadian consumer protection statutes impose non-excludable rights, such rights shall remain unaffected.

Intellectual Property Rights

Ownership and Scope

  • Website Content: All content on kingbilly-ca.com, including but not limited to text, graphics, logos, icons, images, audio and video material, interface design, layouts, and compilations, is owned by or licensed to the Operator and is protected by copyright, trademark, and other intellectual property laws.
  • Software: The software underlying the Website and Games, including the RNG, game engines, back-office tools, and client interfaces, is owned or licensed by the Operator and its software providers. You are granted a limited, non-exclusive, non-transferable, revocable licence to use such software solely for accessing and using the Services in accordance with these Terms.
  • Trademarks: All trade names, trademarks, service marks, and trade dress used on the Website, including brand elements associated with King Billy Casino, are the property of the Operator or its licensors. Unauthorized use of any such marks is strictly prohibited.

Prohibited Uses

  • Copying and Distribution: You may not copy, reproduce, distribute, republish, download, display, post, transmit, sell, or otherwise exploit any part of the Website or its content in any form or by any means without the prior written consent of the Operator, except for personal, non-commercial use as permitted by these Terms.
  • Reverse Engineering: You may not reverse engineer, decompile, disassemble, modify, or create derivative works based on the Website, the Games, or any associated software, except to the limited extent that applicable law expressly permits such acts notwithstanding this prohibition.
  • Automated Access: The use of automated systems, scripts, scrapers, or other technologies to access, query, mine, or otherwise collect information from the Website for commercial or competitive purposes is prohibited unless expressly authorized in writing by the Operator.

Privacy & Data Protection

Your personal data is collected, processed, and protected in accordance with the Operator's Privacy Policy available via https://kingbillycasino.com/privacy-policy or another link specified on kingbilly-ca.com. By creating an Account or using the Services, you acknowledge that you have read and understood the Privacy Policy and consent to the collection and processing of your data as described therein, including for purposes of account management, KYC/AML checks, transaction processing, responsible gambling monitoring, and regulatory compliance.

The Operator applies technical and organizational security measures consistent with its licensing obligations and industry standards to protect your information. However, no online transmission or storage system can be guaranteed to be completely secure, and you accept the inherent security risks associated with internet-based services, subject to any non-excludable protections under Canadian privacy and consumer laws.

Changes to Terms

Modification Procedure

  • Right to Amend: The Operator may revise these Terms from time to time to reflect changes in legal requirements, regulatory guidance (including from Curaçao or Malta authorities), industry standards, technical developments, or the Operator's business practices relevant to Canadian users.
  • Notification of Changes: Where changes are material, the Operator will take reasonable steps to inform you in advance by:
    • Sending a notice by email to the address linked to your Account; and/or
    • Displaying a prominent banner, pop-up, or similar message upon your next login or access to the Website.
  • Effective Date of Changes: Revised Terms will take effect from the date indicated in the notice or within a reasonable period after being posted on the Website. Continued use of the Services after the effective date will constitute acceptance of the updated Terms.

User Options in Case of Disagreement

  • Right to Discontinue Use: If you do not agree to the updated Terms, you must immediately stop using the Website and Services and may request closure of your Account. In such a case, any remaining real-money balance, minus outstanding obligations or adjustments required by these Terms and Applicable Law, will be returned to you.
  • Pending Bets and Bonuses: Changes to the Terms will not retroactively affect the conditions of Bets already placed or Bonuses already accepted prior to the date of change. Such Bets will be settled, and such Bonuses administered, in accordance with the Terms in force at the time they were accepted, unless regulatory requirements compel otherwise.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

  • Grounds for Suspension or Closure: The Operator may suspend or close your Account, cancel Bets, and withhold or void winnings where it has reasonable grounds to believe that:
    • You have breached any of these Terms or Bonus conditions;
    • You are underage or provide false, incomplete, or misleading information;
    • You are located in, or ordinarily reside in, a prohibited jurisdiction (including Ontario or any other jurisdiction where the Services are not lawfully offered);
    • You have engaged in Prohibited Conduct, including fraud, collusion, or money laundering;
    • Your use of the Account poses a regulatory or security risk.
  • Temporary Suspension: Where an investigation is required, the Operator may temporarily suspend access to your Account. During suspension, you may be prevented from placing Bets, making deposits, or initiating withdrawals, although you may contact support to obtain information about your Account status.

User-Initiated Closure

  • Voluntary Closure: You may request closure of your Account at any time by contacting customer support at [email protected]. Before closure, you may be asked to withdraw any remaining funds (subject to verification and AML procedures) or to confirm that you wish to forfeit any residual Bonus Funds.
  • Self-Exclusion and Responsible Gambling: Where available, you may also use self-exclusion or time-out tools offered on the Website as part of responsible gambling measures. Self-exclusion periods may entail blocking of your access for a specified duration, which cannot be shortened in most circumstances. For Canadian users, information and support regarding problem gambling are also available through organizations such as the Responsible Gambling Council (https://responsiblegambling.org).

Consequences of Termination

  • Settlement of Balances: Upon lawful termination or closure of your Account:
    • Any unsettled Bets will be cancelled and, where appropriate, refunded or settled according to the relevant Game rules and these Terms;
    • Any remaining real-money balance will be paid back to you, subject to KYC and AML checks and deduction of any amounts owed to the Operator;
    • Bonus Funds and associated winnings may be forfeited in accordance with applicable Bonus rules.
  • Record Retention: The Operator may retain certain Account data after closure for regulatory, accounting, and anti-fraud purposes, as described in the Privacy Policy and in line with Applicable Law.

Governing Law & Jurisdiction

Applicable Law

  • Licensing Jurisdictions: The Services provided via kingbilly-ca.com to Canadian users (excluding Ontario) are operated under online gambling licences:
    • Curaçao: Antillephone N.V. licence no. 8048/JAZ2020-013, held by Dama N.V.;
    • Malta (for certain fiat-only platform variants): Malta Gaming Authority licence no. MGA/B2C/394/2017 held by N1 Interactive Ltd.
  • Choice of Law: Subject to any mandatory consumer protection or public policy rules of your province or territory in Canada, these Terms and any contractual or non-contractual dispute arising from them shall be governed by and construed in accordance with the laws of the jurisdiction under which the relevant Operator entity is licensed (Curaçao or Malta, as applicable to the site variant serving you).
  • Canadian Mandatory Protections: Where Canadian federal or provincial laws grant you non-excludable rights (for example, relating to consumer protection, privacy, or unfair practices), such rights shall prevail over any conflicting choice-of-law clause in these Terms to the extent required by law.

Dispute Resolution

  • Internal Complaint Procedure: If you have a complaint regarding the Services, you should first contact customer support at [email protected] with full details of the issue. The Operator will acknowledge receipt and endeavour to respond and resolve the complaint within a reasonable time frame.
  • Escalation to Regulator or ADR: If you are not satisfied with the resolution, you may have the option to escalate the matter to the relevant regulatory or alternative dispute resolution body, such as those associated with the Curaçao Gaming Control Board (https://curacaogaming.info) or, where applicable, the Malta Gaming Authority, subject to the procedures prescribed by those authorities.
  • Court or Arbitration: Subject to any applicable ADR or regulatory procedure, disputes may ultimately be brought before the competent courts of the jurisdiction whose law governs the contract (Curaçao or Malta, as applicable), unless a mandatory provision of your local law requires otherwise. The Operator reserves the right to agree with you, in a specific case, to resolve disputes through arbitration or another mutually acceptable forum.

Contact Information

If you have any questions about these Terms, the Services, or need support, you may contact the Operator using the following details:

  • Website: https://kingbilly-ca.com
  • Customer Support Email: [email protected] (primary contact for players, account issues, and general support)
  • General Information Email: [email protected] (general inquiries about services and operations)
  • Payments Email: [email protected] (queries regarding deposits, withdrawals, and transaction issues)
  • Legal and Compliance Email: [email protected] (formal notices, legal correspondence, and regulatory inquiries)

Phone numbers and postal mailing addresses for the Operator and its associated entities (including Dama N.V., Friolion Limited, and N1 Interactive Ltd) may be updated or supplemented on the Website from time to time. Where a physical address is required for formal legal service, you may request the appropriate address via [email protected], subject to the Operator's licensing disclosures and regulatory obligations.