Responsible Gaming

Responsible gaming is a shared commitment between you and King Billy Casino to keep play as a form of entertainment, not a way to make money or solve financial problems. The goal of this page is to help you make informed, conscious choices about when, how, and how much you gamble. If at any time you feel that your gambling is becoming difficult to control, King Billy Casino, operated via kingbilly-ca.com, provides tools, information, and access to support so you can set limits, take a break, or seek professional help when needed.

Risk Awareness

Most players in Canada use online gambling for fun, but for a minority it can become harmful. Being aware of early warning signs allows you to react before problems escalate. Gambling-related harm can affect your finances, mental health, work or studies, and relationships.

Common Warning Signs of Problem Gambling

• Increased frequency and stakes: You are betting more often, with higher amounts, to feel the same level of excitement.
• Preoccupation with gambling: You think about the casino when you are at work, at school, or with family, and plan how to gamble again as soon as possible.
• Chasing losses: You return to kingbilly-ca.com (or any gambling site) mainly to try to win back money you have lost.
• Loss of control: You gamble longer than intended or spend more than the budget you set for yourself, even when you had decided to stop.
• Hiding behaviour: You lie about how much time or money you spend gambling, or you hide statements, receipts, or devices from others.
• Borrowing and financial pressure: You borrow money, sell possessions, delay bills, or use funds intended for essentials (rent, food, utilities) to gamble.
• Emotional distress: You feel guilt, shame, anxiety, irritability, or depression connected to gambling, especially after sessions.
• Impact on daily life: Gambling causes conflicts in relationships, absence or poor performance at work or school, or loss of interest in previous hobbies.

Self-Assessment: Quick Check of Your Gambling Behaviour

Read the following statements and ask yourself whether they apply to you "never", "sometimes", "often", or "almost always". If you answer "often" or "almost always" to several items, consider using the tools described on this page and contacting a professional support service.

• I spend more money on gambling than I can comfortably afford to lose.
• I gamble longer than I had planned, even when I tell myself I will stop.
• I have tried to reduce or stop gambling but found it difficult.
• I gamble to escape problems, stress, loneliness, or unpleasant emotions.
• I feel guilty or ashamed about my gambling and try to hide it from others.
• I have borrowed money, sold items, or delayed important payments to finance gambling.
• Arguments with family or friends are related to my gambling.
• Thoughts about gambling distract me from work, studies, or family responsibilities.

Important: This test is only for self-reflection and is not a diagnosis. If you are worried about your answers, contact one of the support resources listed below or speak with a health professional in your province or territory.

Limits & Tools

King Billy Casino, accessible via kingbilly-ca.com, provides a set of responsible gaming tools to help you remain in control. These tools are designed to allow you to set clear boundaries before you start playing and to support you if you feel your behaviour is changing.

Deposit Limits (Daily, Weekly, Monthly)

Deposit limits help you control how much money you can transfer to your casino account within a chosen period. Once the limit is reached, you will not be able to deposit more until the period resets.

1. Access your account: Log in to your player account on kingbilly-ca.com and go to the "Profile" or "Account" section in the main menu.
2. Open Responsible Gaming: Select the "Responsible Gaming" or "Limits" subsection.
3. Choose type of limit: You will typically see options for:
   • Daily deposit limit (24-hour period)
   • Weekly deposit limit (7-day period)
   • Monthly deposit limit (calendar month)
4. Enter your maximum amounts: In each field, enter the maximum amount (in CAD or other available currency) that you are willing to deposit in that period. For example:
   • Daily: 50 CAD
   • Weekly: 150 CAD
   • Monthly: 400 CAD
5. Confirm and save: Review the figures and confirm the changes. The system will apply the new limits immediately or from the next period, depending on the direction of the change.

Adjustment rules: Lowering your deposit limits usually takes effect immediately. Increasing limits may be subject to a "cooling-off" period (for example 24 hours or longer), as a protective measure, and you may be asked to reconfirm your decision after this period.

Time Limits and Session Management

Time-based tools help you monitor how long you stay logged in and playing.

• Session timer: Within the "Responsible Gaming" or "Session Control" area of your account, you can activate a session timer. You select a maximum continuous session duration (e.g., 30, 60, or 120 minutes). When this limit is reached, a notification will appear and you may be automatically logged out or prompted to take a break before continuing.
• Reality checks / pop-up reminders: You may enable periodic on-screen messages that show the time spent on the site and your net result for the session. Typical intervals are every 15, 30, or 60 minutes. When a message appears, you can:
  • Confirm you have read it and continue playing; or
  • Decide to log out and return later.

Short-Term Breaks ("Time-Out")

If you need a short pause without fully closing your account, you can activate a Time-Out period.

1. Navigate to Time-Out: Log in, open "Account" > "Responsible Gaming" and select the "Time-Out" or "Short Break" option.
2. Select duration: Choose a period (for example 24 hours, 48 hours, or 72 hours) during which you will not be able to place bets or make deposits.
3. Confirm the break: Read the explanation of the consequences and click "Confirm" or a similar button to activate the Time-Out.
4. During Time-Out: You will not be able to place wagers. In many cases, logins or some account functions may also be restricted to protect you from impulse play.

At the end of the Time-Out period, access is typically restored automatically. If you feel that a longer break is necessary, please consider the self-exclusion options described below.

Self-Exclusion

Self-exclusion is a stronger protective measure that allows you to block access to your account for an extended period, or permanently. It is intended for players who experience or are at high risk of gambling-related harm. King Billy Casino offers self-exclusion in line with best practices and applicable standards for Canadian players (excluding Ontario, where registration is not permitted).

How to Request Self-Exclusion

1. Log in to your account (if possible): Access kingbilly-ca.com and open the "Account" or "Profile" section.
2. Go to Self-Exclusion: Click on "Responsible Gaming" and then select the "Self-Exclusion" tab or link.
3. Choose the exclusion period: You will be able to select a duration, for example:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent exclusion)
4. Read the conditions: Carefully review the description of what self-exclusion means, including the loss of access to your account and restrictions on opening new accounts.
5. Confirm your decision: Tick the confirmation box, if present, stating that you understand the conditions, and click "Confirm", "Self-Exclude", or the equivalent button. You may be asked to reconfirm by entering your password or a code sent by e-mail.
6. Alternative contact method: If you prefer not to use the online form or cannot log in, you may request self-exclusion by contacting customer support at [email protected]. For legal and security reasons, King Billy Casino may ask you to verify your identity and confirm your request in writing.

Consequences of Self-Exclusion

• Account access: During self-exclusion you will not be able to log in, place bets, make deposits, or participate in promotions on kingbilly-ca.com. Attempts to create new accounts may be detected and closed.
• Marketing communications: The operator will take reasonable steps to stop sending you marketing e-mails or promotional messages linked to King Billy Casino for the duration of the self-exclusion.
• Balance and withdrawals: Depending on the timing and applicable terms and conditions, your remaining real-money balance may be processed in accordance with the general withdrawal and verification rules. In some cases, you may be asked to contact [email protected] to arrange a withdrawal of eligible funds. Bonus funds may be forfeited in line with the bonus terms and conditions.
• Irreversibility of permanent exclusion: Lifetime self-exclusions are generally considered final. Temporary self-exclusions cannot usually be lifted early. Requests to reopen an account after the end of a fixed period may be subject to a review, and reopening may be refused if there are ongoing responsible gaming concerns.

Note: Self-exclusion on kingbilly-ca.com applies only to this specific platform and does not automatically block you from other gambling websites or land-based venues. We strongly recommend combining our internal tools with external self-exclusion and blocking solutions, as described below.

Support Resources

If you are worried about your gambling, or about someone close to you, you do not need to face this situation alone. Confidential, professional support is available in Canada and internationally. Many services are free of charge and can be accessed anonymously.

Local Support for Players in Canada (Excluding Ontario)

• Canada-wide (general information and guidance):
  • Responsible Gambling Council (RGC): Provides educational materials and tools to help Canadians make informed choices about gambling. Website: responsiblegambling.org. Information is available primarily in English, with some resources in French.
• Alberta, Manitoba, Saskatchewan, and other provinces:
  • Many provinces offer problem gambling helplines operated 24/7. For example, Alberta's Addiction Helpline can be reached at 1-866-332-2322 (English; interpreters may be available).

Important: Contact numbers, hours, and language availability may change. Please consult your provincial or territorial health ministry, or the Responsible Gambling Council website, for up-to-date helpline details for your location.

International Support Organizations

These organizations are independent from King Billy Casino and provide non-judgmental, confidential help, including online chat, counselling, and peer support groups.

National and Regional Self-Exclusion Schemes

If you also gamble with operators based in other jurisdictions, you may be able to use national exclusion registers that block you from multiple licensed sites in that country. Examples include:

• United Kingdom - GamStop: Free service that allows players to self-exclude from all online gambling operators licensed in Great Britain. Website: gamstop.co.uk.
• Spain - RGIAJ: The Spanish General Directorate for the Regulation of Gambling (DGOJ) maintains the "Registro General de Interdicciones de Acceso al Juego" (RGIAJ), which allows individuals to prohibit their access to licensed gambling operators in Spain. Information is available via the DGOJ website.

Note: These schemes do not automatically apply to kingbilly-ca.com, which is operated under an offshore licence (Curaçao). You should use our internal self-exclusion tools in combination with any external national schemes that are relevant to you.

Website and App Blocking Tools

Blocking software can help you prevent access to gambling sites and apps from your devices:

• Gamban: Subscription-based blocking software that can be installed on multiple devices to block access to a wide range of gambling sites and apps. Website: gamban.com.
• BetBlocker: A free blocking app that allows you to restrict access to gambling content for a chosen period. Website: betblocker.org.
• Device-level restrictions: Many smartphones, tablets, and routers allow you to configure parental controls or block specific categories of websites.

Family and Friends Support

If you are affected by someone else's gambling, specialized resources are available:

• Gam-Anon: A fellowship for relatives and friends of people with gambling problems. Website: gam-anon.org.
• Online forums and chats: Many problem gambling support organizations host moderated forums and chat rooms where family members can share experiences and receive guidance.

Confidentiality: When you contact King Billy Casino at [email protected] or external support services, your information is handled confidentially in accordance with the applicable privacy policy and legal obligations.

Help for Family

Gambling problems rarely affect only the person who plays. Family members, partners, and friends may experience stress, financial pressure, and emotional strain. It is important to protect your own well-being while encouraging the person you care about to seek help.

How to Talk to Someone About Their Gambling

• Choose the right moment: Speak when the person is calm and not currently gambling or under the influence of alcohol or drugs.
• Use non-judgmental language: Describe how their behaviour affects you using "I" statements (for example, "I feel worried when..."), and avoid insults or threats.
• Listen actively: Allow them to express their feelings and concerns without interruption. Acknowledge that stopping or reducing gambling can be difficult.
• Focus on solutions: Discuss practical steps, such as using account limits, self-exclusion, or contacting a helpline together.

Support Resources for Families

• Family support groups: Organizations such as Gam-Anon (gam-anon.org) and some regional problem gambling services offer meetings, forums, and chat rooms where relatives can talk with others in similar situations.
• Online forums: Several reputable addiction support websites host moderated forums specifically for families and partners of people experiencing gambling problems.

Recommended Next Steps

• Encourage professional help: Suggest that the person speak with a psychotherapist, counsellor, or doctor experienced in addiction treatment. In many Canadian provinces, treatment services for problem gambling are free or subsidized.
• Use emergency support if necessary: If there is a risk of self-harm or harm to others, contact emergency services or your local crisis hotline immediately.
• Protect your finances: Consider taking practical measures such as separating bank accounts, setting joint financial rules, or seeking financial counselling.
• Seek help for yourself: Even if the other person is not ready to change, you can obtain emotional and practical support for yourself from helplines, therapists, and support groups.

Operator's Commitment

King Billy Casino, operated through kingbilly-ca.com by Dama N.V. under licence 8048/JAZ2020-013 (Curaçao), is committed to promoting responsible gaming in line with recognised industry standards and applicable requirements for offering services to Canadian residents outside Ontario. While the platform is licensed offshore, King Billy Casino aligns its internal policies with guidance from organisations such as the Responsible Gambling Council and the European Gaming and Betting Association (EGBA) wherever appropriate.

Internal Risk-Check and Monitoring Procedures

• Behavioural analysis: The operator may use automated systems and manual reviews to monitor gameplay patterns, including unusually long sessions, repeated high-value deposits, frequent failed deposit attempts, and evidence of chasing losses. These checks are designed to identify potential risk indicators and are conducted in compliance with the applicable privacy policy.
• Account limits and flags: Where risk patterns are identified, internal flags may be applied to an account. This can lead to additional responsible gaming messaging, temporary restrictions, or requests for further information in order to assess the situation.
• Age and identity verification: King Billy Casino takes measures to prevent underage gambling and to verify the identity of players, including through "Know Your Customer" (KYC) procedures and document checks, in accordance with licence requirements and anti-money laundering obligations.

Proactive Communication and Intervention

• Informational messages: If your activity suggests an increased risk of harm, you may receive on-site notifications or e-mails reminding you of the available limits, Time-Outs, and self-exclusion tools, and providing links to support organizations.
• Direct contact by support: In certain circumstances, and where permitted by applicable law, the responsible gaming or customer support team may proactively contact you using the contact details provided on your account. This may occur, for example, when:
  • Your deposit or loss levels within a defined timeframe significantly deviate from normal recreational patterns;
  • You request frequent or repeated increases to responsible gaming limits;
  • You express distress or mention gambling-related harm in your communication with support.
• Protective measures: Depending on the seriousness of the situation, King Billy Casino may:
  • Recommend that you lower your limits or take a Time-Out;
  • Impose temporary limits or restrictions on your account;
  • Apply or recommend self-exclusion in line with this policy and the general Terms & Conditions.

Any intervention will be carried out with respect for your privacy and dignity and in accordance with the Privacy Policy and applicable data protection requirements.

Updates

Regulatory expectations and industry best practices for responsible gaming evolve over time. King Billy Casino therefore reviews this Responsible Gaming page and related procedures periodically to ensure ongoing alignment with its Curaçao licence obligations, internal risk management policies, and recognised standards in markets such as Canada.

How You Will Be Informed About Changes

• Website notifications: Material changes to this page or to responsible gaming tools may be highlighted on kingbilly-ca.com via banners, pop-up messages, or notices in the "News" or "Promotions" section.
• E-mail communication: Where appropriate and where you have provided a valid e-mail address, the operator may inform you by e-mail about significant updates to responsible gaming policies or tools. Such messages will be sent to the address registered in your account.
• Terms & Conditions: Related changes may also be reflected in the general Terms & Conditions and, where relevant, the Bonus Terms & Conditions available via:
  • kingbillycasino.com/terms-and-conditions
  • kingbillycasino.com/bonus-terms-and-conditions

Last updated: 06 November 2026

Contact & Feedback

If you have questions, concerns, or suggestions regarding responsible gaming at King Billy Casino, or if you would like assistance in applying any of the tools described on this page, you can contact us using the details below.

Responsible Gaming Contact Details

• E-mail (Responsible Gaming / Support): [email protected]
• E-mail (General Information): [email protected]

Phone numbers and dedicated contact forms are not currently specified in the available data. If and when a telephone line or online form dedicated to responsible gaming is introduced, information will be added to this page and, where appropriate, communicated via the website.

Feedback and Self-Control Requests

You are encouraged to contact the responsible gaming team to:

• Request assistance in setting or adjusting your limits, Time-Out, or self-exclusion;
• Ask for clarification about any aspect of this Responsible Gaming policy;
• Provide feedback on how King Billy Casino can improve its protective measures;
• Report concerns about potential misuse of an account or gambling-related harm affecting you or, subject to privacy limitations, someone close to you.

When writing to us, please include your registered name, username, and any relevant details about your request. Do not send full payment card numbers or sensitive financial information by e-mail. All responsible gaming queries are handled with priority and treated confidentially, in accordance with our privacy and data protection obligations.